This agreement is made on the basis that the property (“the Property”) is to be occupied by the Holiday Guests for a holiday in accordance with the Housing Act 1988, schedule 1, paragraph 9 and Holiday Guests acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
Bookings cannot be accepted from persons under 18 years of age. Group bookings of single sex parties are not permitted unless special arrangements are made with the Property Owner (additional safety deposits may be required).
A deposit of 1/3rd of the cost of the holiday (“Deposit”) must accompany the booking request. The Deposit is non-refundable once the booking has been confirmed.
Any Cancellation Insurance should be purchased by the Holiday Guest independently. We recommend that cancellation insurance be taken out when making a Booking even when payment is made in full.
No bookings are valid until confirmed by the Property Owner in writing.
Once a booking is confirmed, the Guest is responsible for the full balance of the cost of the holiday. This shall be paid not later than 8 weeks before the booking is due to commence and is non-refundable.
A £300 deposit against damages and breakages is required to be paid 8 weeks before the booking is due to commence. This will be fully refunded 7 days after the Guest has checked out, provided there are no damages or breakages, the replacement cost of which will be deducted from the damages and breakages deposit prior to repayment.
Guest are permitted to use the barbeque but must leave it good, clean condition, ready to be used by subsequent occupants. Failure to do so will result in a penalty of £20 being withheld from the damages and breakages deposit.
Bed linen and towels will be provided for use by guests. These should not be removed from the property. Beach towels will be provided for use by Guests and should not be taken outside the designated private beach area.
The Property Owner reserves the right to re-let any holiday where any monies due are more than 14 days in arrears whereupon any monies paid by the Guest over and above the non-refundable Deposit will be refunded. However, if the Owner is unable to re-let the holiday accommodation the Guest will remain liable for the outstanding balance of the cost of the holiday, and the Deposit.
In the event of the accommodation becoming unavailable (such as fire or flooding), the Owner will refund all monies paid or a proportion in the case of curtailment. We cannot, however pay any compensation or expenses as a consequence of such an event.
In the event of cancellations, the Owner will endeavour to re-let the accommodation, and if successful the balance of the cost already paid over and above the non-refundable deposit, will be refunded. Any request to cancel must be made in writing to the Property Owner in the first instance. The non-refundable Deposit will be retained.
All pets staying at the holiday cottage must be declared to and authorised by the Property Owner prior to booking.
One small well-behaved dog is usually permitted (at an additional cost), but must be agreed with the Property Owner prior to booking. Requests to take young pets such as puppies may be declined.
If pet is taken to a property without the consent of the Property Owner, it could result in the Holiday Guest being asked to leave without compensation. When booking online it is necessary to check the acceptance of pets by telephoning or emailing the Owner in advance.
We ask dog owners to observe the following rules (failure to do so may result in Holiday Guests being asked to leave without compensation).
- Dogs must be under strict control at all times while in the property
- Dogs must be fully house trained and Guests must ensure that pets do not defecate inside the property.
- Any fouling of the patio area or shared private beach must be cleared up immediately.
- The dog owner must bring the dog’s bed or basket for sleeping in.
- Dogs MUST NOT be left alone in the property or elsewhere at any time.
- Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing.
- Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so will incur subsequent charges.
- Each dog or pet will be charged at £25 per stay. Any damage (which must be reported to the Property Owner immediately) or excessive cleaning that may incur an additional charge, will be at the Property Owner’s discretion.
Guide dogs are permitted to stay in the property and no additional premium will be payable. Guide dogs however must be declared at the time of booking.
Guests must keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found. Guests must report and pay to the Property Owner the cost of any damage or breakages made during their holiday occupancy, and the cost of making good will be retained from the deposit for damages paid by the guest.
Smoking is not permitted within the property and the Property Owners reserve the right to make a charge where Guests have contravened this requirement. (In order to comply with the Unfair Terms in Consumer Contracts Regulations 1999 the amount of such a charge should not be more than the cost of the cleaning.)
Guests’ right to occupy the Property may be forfeited without compensation if:
- More people or pets than declared at the time of booking or before the commencement of the holiday attempt to take up occupation.
- Overnight guests are entertained without the Property Owner’s express permission.
- Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance.
Any complaints concerning the Property, should be referred to the Property Owner or Caretaker when they arise (their contact details are included on the booking confirmation and are the first point of contact should there be cause for complaint), so that an immediate investigation can be made and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended, when Holiday Guests have not reported complaints during their stay and/or denied the Property Owners or Caretaker the opportunity to investigate the complaint and remedy matters during the holiday.
The Property Owners or their representative shall be allowed access to the Property at any reasonable time during any holiday occupancy.
Guests must check out by 10am on the day of departure. Failure to leave on time will result in a penalty charge being levied of £40 per hour which will be withheld from the holiday deposit.
Whilst every effort is made to ensure that the property details are accurate, Guests accept that minor differences between text/photograph/illustrations on the Website and the actual property may arise. We cannot accept responsibility should the property not conform to the Holiday Guest’s standards. Guests are advised to verify any facilities which are of particular importance prior to booking.
These Booking Conditions apply to all confirmed bookings and supersede all previous editions.
The property Owner may as part of a booking introduce Guests to the goods and/or services of third parties. The Owner shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the Holiday Guest.
